SHIPPING & DELIVERY

DELIVERY
  1. What are the operating hours of delivery service?
    • Bio Bhutan follows the Bhutan Government (RCSC) operating hours. We are closed on weekends and Government holidays. Deliveries will be FREE of cost within Thimphu region. Delivery will be done till your doorstep. Our delivery time starts from 10:00 A.M. till 5:00 P.M in Thimphu. For exact date and time of your delivery, upon delivery attempt, our Sales Team will contact you.
  2. Can I cancel my order after order has been shipped?
    • You can cancel your order within 24 hours.
  3. What should I do if I miss the delivery date?
    • Our Sales Team will contact you to arrange the time before attempting delivery. If you are not available at the time of your delivery attempt, the Team will try to contact you again the next working day.
  4. I received an email saying that my item has been delivered but I haven’t received the item yet.
    • Please check with your family members, friends or juristic person at your shipping address whether they have received the item on your behalf, if not, please contact us here. We are happy to help.
  5. Do you deliver to all 20 Dzongkhags?
    • Yes, we do deliver to all 20 Dzongkhags in Bhutan. We use Bhutan Postal Corporation Limited’s Express Mail Service (EMS). Accordingly DOMESTIC rates would apply. FREE shipping only specific to Thimphu city.
SHIPPING

Bio Bhutan can easily arrange different kinds of shipping services for you provided by the most renowned and trustworthy global logistics service providers. In any case, you will benefit from low prices regardless of the volume of your shipment. Meanwhile, we will be your single point of contact for any inquiries related to the shipping process.

Depending on the size of your order/shipment, one of the following services would be arranged for you by Bio Bhutan:

Standard Shipping services
For orders less than 30 kg we use Bhutan Postal Corporation Limited’s Express Mail Service (EMS). Accordingly the country specific rates would apply. When filling out the order form on our platform, you will just need to indicate the delivery addresses.

Pallet Delivery
For orders which are above 30 kg we arrange services provided by the most renowned and trustworthy global logistics service providers.

DOMESTIC EMS Rates
Sl No. Weight (in grams) Rate (Nu.)
1 250 160
2 500 196
3 750 232
4 1000 268
5 1250 304
6 1500 340
7 1750 376
8 2000 412
9 Above 2 kgs for every 500 gms or part thereof 7