Zanthoxylum Essential Oil

Bio Bhutan can easily arrange different kinds of shipping services for you provided by the most renowned and trustworthy global logistics service providers. In any case, you will benefit from low prices regardless of the volume of your shipment. Meanwhile, we will be your single point of contact for any inquiries related to the shipping process.

Depending on the size of your order/shipment, one of the following services would be arranged for you by Bio Bhutan:

Standard Shipping services

For orders less than 30 kg we use Bhutan Postal Corporation Limited Express Mail Service (EMS). Accordingly the country specific rates would apply. When filling out the order form on our platform, you will just need to indicate the delivery addresses.

Pallet Delivery

For orders which are above 30 kg we arrange services provided by the most renowned and trustworthy global logistics service providers

1. Can I change items from my order after order has been processed?
   • Once the order has been placed, you cannot change the items in your order. However, if you wish, you can cancel your existing order within 24 hrs after ordering.
2. Can I return an item if I am not satisfied with it?
   • Certainly as long as your item qualifies for a return. Click here to checkout our return policy. If your item qualifies for a return, you can view the return steps on this page here
3. I received the wrong / damaged / incomplete item, what should I do?
   • If you received wrong / damaged / incomplete item, please don’t unpack or use it. Please inform us immediately at info@biobhutan.com or call us at +975 2 337885.

• • What is Bio Bhutan’s cancellation policy?

Before cancelling an order, please read and understand the following terms & conditions:

• • • The item(s) you want to cancel is not shipped yet.
    • Cancelled order cannot be recovered on our system.
    • You can cancel an item or several items in your order.
    • Any vouchers, discounts, or promotions applied to the order cannot be reused.
    • The remaining order’s value after you canceled one or several items has to fulfill the same conditions for discount, promotions, or minimum basket fee exemption applied to the order. If not, your order will be canceled. Price is subject to change depending on Bio Bhutan’s promotion programs.
    • We do not commit to offering the same price if you re-order.
  • Is there an extra cost for order cancellation?

No. However, if after you canceled one or several items in your order, the remaining order's value does not match our conditions for discount, promotions or free shipping charge, Bio Bhutan will cancel the whole order.
You can re-order the item(s) you want again.

• • How do I know if my cancellation request was accepted?

You will be notified via email and a phone call.

• • What is Bio Bhutan's policy and conditions for Returns?

We offer you the possibility to return any unused product within the return warranty duration. We will refund 100% of the cost if the item is returned within 7 days after purchase provided it fulfills our validity of returned items. If it exceeds 7 Days, we only offer 50% refund and 10% after 10 days and no refund after 14 days.
Return shipping costs must be borne by the customer. You can ship from the nearest postal office in your Dzongkhag.

• • • Valid criteria:
    • Item is sealed and in original condition.
    • The packaging is sealed.
    • Item is sealed and in original condition, with all packaging and accessories.
    • There is no tampering or change in product condition
  • What is important for return?
    • All documents, accessories, and freebies received along with the product (excepts official receipt or delivery note) such as
    • Warranty paper (must not be filled out)
    • Manual or user guide
    • Accessories and freebies
    • Please use the original package to return your item
  • How do I return the product that weighs more than 20kg?

Bio Bhutan offers pick-up service for a return product that weighs more than 20kgs. Please complete the Online Return Form and our delivery partners will contact you to arrange the time to pick up the item